Organization background

XXX Telecom is a very large state-owned telecommunications enterprise, which mainly deals in integrated information services such as fixed telephone, mobile communication, satellite communication, Internet access and application. The new proposition of enterprise transformation is "network intellectualization, business ecology and operation intellectualization", which needs to build a matching knowledge ecology. XXX Telecom XXX province Branch is one of the best in this field. It is actively thinking about how to make knowledge products timely and intelligent in the operation of enterprises.

Operational challenges

In recent years, in the tide of transformation and upgrading of XXX Telecom, XXX province branch Telecom has also sprung up various kinds of knowledge management needs, such as customer service knowledge base, NOC knowledge base, e-college, inverted triangle, government-enterprise knowledge cloud, business encyclopedia, etc., which have been quietly constructed and operated independently, forming a large number of isolated knowledge islands and lacking of unified organization. First, the knowledge system and structure.

Solution

Based on the investigation of the current knowledge content and knowledge management situation, we can sort out the organizational knowledge assets and design the overall knowledge system structure of the company; design the relevant operation mechanisms, processes and norms such as authority management, value evaluation, incentive policies needed in the process of the construction of knowledge operation management system; and use cloud computing as the basis. Focusing on big data, Internet of Things and channel O2O, we will determine the operation strategy of knowledge products.

Outcome effectiveness

Through knowledge management maturity assessment, quantitative analysis of the status quo of organizational knowledge management, and design the overall organizational knowledge architecture, management norms and action plans; for new business (cloud computing, Internet of Things, big data, channel O2 O, etc.) formulated a clear knowledge product operation strategy, combined with physical stores, electronic channels. Successfully carry out business case extraction and other work through government-enterprise direct marketing channels.